Photograph it today, with dates
Wide and close shots of every affected area, plus any damaged belongings. Keep them somewhere other than the phone you might lose. Photograph the bathroom fan grille and, if you can safely, whether it moves air — hold a tissue to it.
Put the request in writing
Email or text is fine and is better than a phone call because it is dated and keeps a record. Describe what you see, where, when you first noticed it, and ask for repair. Keep your copy. Verbal notice is notice, but written notice is provable notice.
Note any water history
A past leak, a storm, an overflow upstairs, a plumbing repair. Dates if you have them. This matters because duration affects both the scope and any dispute.
Give a reasonable time, then follow up in writing
What is reasonable depends on severity. Follow up in writing referencing your first notice and its date. A pattern of documented unanswered requests is itself significant.
Get an independent inspection if it is not addressed
A written report with moisture readings, photographs and a source determination from an independent inspector is the single most useful document you can hold. It converts a disagreement about whether a stain is mildew into a technical finding. We provide these separately from any remediation work.
File with code enforcement
The County of San Diego Department of Environmental Health and Quality takes housing complaints, as does city code enforcement in San Diego, Chula Vista, National City, Oceanside and the other incorporated cities. Unincorporated areas like Spring Valley go to the County.
Get legal advice before withholding rent or repairing and deducting
California does provide remedies including repair-and-deduct and, in some circumstances, rent withholding — but they have specific requirements and getting them wrong can expose you to eviction. Talk to a tenants' rights organisation or an attorney first. We are not lawyers and this page is general information.
Keep everything
Every message, photograph, report, receipt and inspection. A documented file is what makes any of the remedies above work.